Refund Policy

Smiles Bring Hope, Inc. is deeply grateful for every gift we receive. Because donations directly fund free dental care for children, we generally consider a completed donation a final gift. That said, mistakes happen, and we want to make them right.

1. When we issue a refund

We will refund a donation, on request, in any of the following situations:

• You were charged more than once for the same donation (a duplicate charge)
• The donation amount was entered or processed in error
• The charge was unauthorized, meaning you did not make or approve the donation

2. Refund window

Refund requests must be made within 30 days of the donation date, unless Smiles Bring Hope agrees in writing to a different timeframe for a specific situation.

3. How to request a refund

Contact us by phone or email and let us know you'd like to request a refund:

• Phone: (518) 281-3422
• Email: sabitasmail@yahoo.com

To help us locate and process your request quickly, please include:

• The name and email address used to make the donation
• The approximate date and amount of the donation
• The last four digits of the card used, if available
• A brief description of the issue

4. How refunds are returned

Approved refunds are returned to the original card or payment method used for the donation. Refunds are typically posted within 5 to 10 business days, though the exact timing can depend on your bank or card issuer.

5. Questions

If you have any questions about this policy or a specific donation, please reach out. We're glad to help.

Smiles Bring Hope, Inc.
25 Lindsay Drive
Troy, NY 12180
Email: sabitasmail@yahoo.com
Phone: (518) 281-3422

This policy works together with our Terms of Service and our Donation Fulfillment Policy.

Last updated: September 2026